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Sigma EM1 Direct-to-Card Printer Support
Entrust EM1 Printer Help Videos
These short videos cover common Entrust EM1 printer tasks. They are useful for basic operation, loading supplies, clearing simple faults, and keeping the printer maintained.
Printer Controls
A quick guide to the printer buttons and basic front panel operation.
Clear a Card Jam
Shows how to remove a jammed card safely from the EM1 printer.
Cleaning the Printer
Helps with routine printer cleaning and maintenance.
Load Cards
Shows how to load cards correctly before printing.
Load Print Ribbon
Helps users load or replace the printer ribbon.
Power On / Restart Printer
Useful when checking power, restart behaviour, or basic printer startup.
Drivers, Firmware and Manuals
For official Entrust EM1 drivers, firmware, manuals, and support files, please use the Entrust EM1 support page below.
If the printer still shows an error after following the video steps, please contact ID Solutions with the printer model, serial number, error message, and a brief description of the issue.
