Privacy & Legal Policies

ID Solutions 1993 Ltd – Privacy Policy

Effective Date: 29/05/2025

1. Purpose This privacy policy explains how ID Solutions 1993 Ltd collects, uses, stores, and protects your personal information in accordance with the New Zealand Privacy Act 2020.

2. What We Collect We collect personal information from you, including (but not limited to):

Name
Contact details (email, phone, address)
Delivery address or location
Purchase and billing information
Records of interactions with us (emails, phone calls, support requests)
Any other personal information provided through forms, emails, phone conversations, or customer portals

We may also collect anonymised website usage data using cookies and analytics tools to improve our services.

3. Why We Collect It We collect your personal information in order to:

Supply goods and services you have requested
Process orders and payments
Communicate with you about your account or orders
Respond to enquiries or support requests
Improve our services and offerings
Meet our legal obligations (e.g. tax and record-keeping requirements)

4. How We Store and Protect Your Information We store your information securely, using password-protected systems and secure platforms. Only authorised staff members have access to personal information.

We take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure.

5. Sharing Your Information We do not sell or rent your personal information. We may share your information with third parties in the following situations:

With service providers who help us deliver our services (e.g. couriers, IT providers)
When required by law (e.g. to government agencies)
If you have given us express consent

6. Your Rights Under the Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you
Request correction of your personal information

To exercise these rights, please contact us at: Email: andy@idsolutions.co.nz
Phone: 0800 443 227
Address: Unit 10, 4 Ashley Place, Papamoa Beach, Tauranga 3118, New Zealand

We will respond to your request as soon as practicable and no later than 20 working days.

7. Website & Cookies Our website may use cookies or third-party analytics tools to improve functionality and analyse usage. You can disable cookies through your browser settings.

8. Updates to This Policy We may update this policy from time to time. When we do, we will update the "Effective Date" at the top of this document.

For more information about your privacy rights, visit the New Zealand Privacy Commissioner's website: https://www.privacy.org.nz

ID Solutions 1993 Ltd anti-corruption policy

A bribe is an inducement or reward offered, promised, or provided to gain a commercial, contractual, regulatory, or personal advantage.
Corruption, bribery, or attempted bribery is unacceptable. This applies whether offering a bribe or accepting a bribe. It is against our core values of conducting business to the highest legal, moral and ethical standards. Various international laws and statutes cover bribery and corruption. These laws often require companies to have rigorous, proactive measures to detect and prevent corrupt practices.
ID Solutions 1993 Ltd commits to legal and ethical behaviour, and to refrain from doing anything that will harm the interests of our company, clients, suppliers and employees. ID Solutions 1993 will take steps to ensure they are fully informed of applicable regulations and will monitor their employees and business partners to provide complete and continual compliance.
ID Solutions 1993 will ensure that we know all applicable laws countering bribery and corruption in all the jurisdictions in which they operate and that they will obey and uphold those laws. The rules that apply to particular international business activities include those of the countries in which the actions occur as well as others that - like the US Foreign Corrupt Practices Act (FCPA) and the UK Bribery Act 2010 - govern the international operations of national companies and citizens in respect of their conduct both at home and abroad. ID Solutions 1993 will ensure that we are aware of and comply with all applicable laws.
ID Solutions 1993 commits to taking a zero-tolerance approach to bribery and corruption. At all times, ID Solutions 1993 will act professionally, reasonably, and with the utmost integrity in all business dealings and relationships. This will apply wherever they operate.
ID Solutions 1993 undertakes to:
Never engage in bribery, either directly or through any third party.
Never offer or make an improper payment or authorise an improper payment (cash or otherwise) to any individual, including any local or foreign official anywhere in the world.
Never attempt to induce an individual or a local or foreign official to act illegally or improperly.
Never offer, or accept, money or anything of value, such as gifts, kickbacks, or commissions, in connection with procuring business or awarding a contract.
Never offer or give any gift or token of hospitality to any public employee or government official or representative if there is any expectation or implication for a return favour.
Never accept any gift from any business partner if there is any suggestion that a return favour will be expected or implied.
Never facilitate payments to obtain a level of service which one would not usually be entitled to.
Never disregard or fail to report any indication of improper payments to the appropriate authorities.
Never induce or assist another individual to break any applicable law or regulation.

ID Solutions – Modern Slavery and Ethical Sourcing Policy

Effective Date: 01/01/2025

1. Purpose

ID Solutions is committed to conducting business ethically and with integrity. We recognize our responsibility to prevent modern slavery and human trafficking in our operations and supply chains.

2. Scope

This policy applies to all employees, contractors, and suppliers of ID Solutions.

3. Policy Statement

ID Solutions prohibits all forms of modern slavery, including forced labor, child labor, and human trafficking. We are dedicated to ensuring that our business practices and supply chains are free from such abuses.

4. Supplier Expectations

We expect our suppliers to uphold the same standards by:

Complying with all applicable labor laws and regulations.
Ensuring that employment is freely chosen and that workers are not subjected to forced or compulsory labor.
Prohibiting child labor and adhering to the minimum employment age requirements.
Providing safe and hygienic working conditions.
Paying wages that meet or exceed legal minimums and providing all legally mandated benefits.
Respecting the rights of workers to freedom of association and collective bargaining.

5. Due Diligence

ID Solutions will:

Assess potential risks of modern slavery in our supply chains.
Engage with suppliers to ensure they understand and comply with our ethical standards.
Take appropriate action if we identify any instances of modern slavery, including terminating relationships with non-compliant suppliers.

6. Training and Awareness

We will provide training to our staff to ensure awareness of modern slavery issues and our policies to combat them.

7. Reporting Concerns

Employees and stakeholders are encouraged to report any concerns related to modern slavery. Reports can be made confidentially to [Insert Contact Information].

8. Review

This policy will be reviewed annually and updated as necessary to ensure its effectiveness.

Approved by:

Andrew Mosley
Director, ID Solutions
Date: 01/01/2025