Governance & Compliance

Governance, accountability, and ethical conduct are integral to how ID Solutions operates.

With more than 30 years in business and over 1,500 identification systems deployed across New Zealand and the Pacific, we understand the importance of privacy protection, ethical standards, and operational continuity in corporate and government environments.

Privacy & Data Protection

ID Solutions 1993 Ltd complies with the New Zealand Privacy Act 2020 and is committed to protecting personal information.

We collect and use personal information only for legitimate business purposes, including:

Personal information is stored using secure, access-controlled systems. Access is restricted to authorised personnel, and reasonable safeguards are in place to prevent loss, misuse, or unauthorised disclosure.

We do not sell or rent personal information. Information may only be shared with trusted service providers, where legally required, or with express consent.

Individuals have the right to request access to or correction of their personal information. Requests are responded to in accordance with statutory timeframes.

Anti-Corruption & Ethical Conduct

ID Solutions maintains a zero-tolerance approach to bribery and corruption.

We prohibit:

We operate in accordance with relevant local and international anti-corruption laws where applicable, including legislation governing international commercial conduct.

All employees and representatives are expected to act with integrity, transparency, and professionalism in every business interaction.

Modern Slavery & Ethical Sourcing

ID Solutions is committed to preventing modern slavery and human trafficking within our operations and supply chain.

We prohibit forced labour, child labour, and exploitative employment practices. We expect our suppliers to:

We undertake reasonable due diligence to assess supply chain risks and will take appropriate action where concerns are identified.

Operational Governance & Continuity

As a privately owned New Zealand company, ID Solutions operates with direct leadership oversight and clear accountability.

To ensure continuity of service, we utilise structured digital job management systems that allow team members to manage and track client requests efficiently. This supports consistent service delivery and reduces operational risk.

We also operate a four-day working week to promote staff wellbeing and long-term workforce retention. This contributes to stable service capability and sustained organisational knowledge.

Returns Policy

We stand behind the quality of our products. If an item is faulty or arrives damaged, please contact us as soon as possible so we can assess the issue and arrange a replacement or refund where appropriate.

For printed and custom items, returns are accepted only if the product is defective. We do not accept returns for change of mind, incorrect information supplied by the customer, or approved artwork errors.

Any concerns must be raised within a reasonable time of receiving the goods. Proof of purchase may be required.

If you believe your item is faulty, please contact us with photos and a clear description of the issue so we can help promptly.

Ongoing Commitment

Governance is not a static document. We review our policies regularly to ensure alignment with current legal requirements, industry expectations, and operational best practice.

For further information regarding our governance framework, please contact:

ID Solutions 1993 Ltd
Unit 10, 4 Ashley Place
Papamoa Beach, Tauranga 3118
New Zealand
0800 443 227
andy@idsolutions.co.nz