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Help
ID Card Printer Help, Support and Downloads
Find help for Entrust, Smart and Zebra ID card printers, along with support for ID-ALL, Cardpresso and ID Snap. You can also access Entrust Sigma manuals, cleaning guides, installation documents and online pricing estimators.
Entrust and Datacard support
Entrust NZ printer help and Sigma downloads
Use this section for Entrust Sigma printers, lamination systems, Artista retransfer printers, Entrust software, older CD series models and the Sigma DS3 600 DPI printer.
Entrust help articles
Choose your printer, software or support area.
Entrust Sigma PDF library
View installation guides, user manuals, cleaning instructions, software help and technical documents for Entrust Sigma DS1, DS2 and DS3 card printers.
15 PDF documents DS1, DS2 and DS3 Installation and maintenance Public support information
Related Entrust printers, software and supplies
Popular Entrust documents
Sigma manuals and PDF downloads
The four most commonly needed documents are shown below. Open the complete searchable library for all 15 documents.
Sigma DS Card Printers – Quick Installation Guide
Visual setup instructions covering unpacking, ribbon preparation, card loading, power and initial USB or Ethernet setup.
Document 528030-001EN, Rev F · December 2025
↗ View or download PDFSigma DS1, DS2 and DS3 – User’s Guide
The main operating manual covering printer components, supplies, card handling, printing, maintenance and troubleshooting.
Document 528060-001, Rev K · April 2026
↗ View or download PDFSigma DS1, DS2 and DS3 – User Reference Guide
A visual task-based reference for cards, ribbons, jams, cleaning, connections and common printer display messages.
Document 528169-001EN, Rev D · April 2026
↗ View or download PDFSigma Series Printer Cleaning Guide
Step-by-step cleaning instructions, cleaning-card use, cleaning-roller replacement, printhead cleaning and card-handling advice.
Document 528293-001, Rev E
↗ View or download PDFView the complete searchable Sigma PDF library
15 documents shown
Sigma DS Card Printers – Quick Installation Guide
Unpacking, ribbon preparation, card loading, power and USB or Ethernet setup.
528030-001EN, Rev F · December 2025
Sigma DS3 – Quick Installation Guide
DS3-specific unpacking, locking hopper, connections and first-time setup.
528034-001EN, Rev E · December 2025
Sigma DS1, DS2 and DS3 – User’s Guide
Printer components, supplies, card handling, operation, maintenance and troubleshooting.
528060-001, Rev K · April 2026
Sigma DS1, DS2 and DS3 – User Reference Guide
Cards, ribbons, jams, cleaning, connections and common display messages.
528169-001EN, Rev D · April 2026
Sigma DS1, DS2 and DS3 – Installation and Administrator’s Guide
PC, Ethernet, electrical, network, firmware and site requirements.
528062-001, Rev K · April 2026
XPS Card Printer Driver 8.7 – User Guide
Installing and using the Entrust XPS driver and managing Windows print settings.
527280-005, Rev K · April 2025
Entrust Printer Dashboard – Online Help
Status, supplies, firmware, users, settings, cleaning, diagnostics and troubleshooting.
528114-001, Rev R · Firmware 4.5.1 · May 2026
Sigma OpenCard Data Format Guide
Technical information for card formats stored, processed and printed by Sigma printers.
528222-001, Rev F · June 2026
Sigma Series Printer Cleaning Guide
Cleaning schedules, cards, rollers, printhead cleaning and card-handling advice.
528293-001, Rev E
Sigma DS Card Stock Requirements Guide
Suitable sizes, materials, surfaces, die cutting and embedded card technology.
528460-001, Rev A · January 2024
Sigma DS3 600 DPI Printing Information
Driver and ribbon requirements, supported resolutions and 600 DPI limitations.
528545-001, Rev A · 2025
Card Lamination Module – User’s Guide
Operating, loading, maintaining and troubleshooting the optional lamination module.
528086-001, Rev C · May 2024
Sigma Multi-Hopper – Upgrade Installation Instructions
Adding a multi-hopper or three-input/three-output hopper to compatible DS3 printers.
528120-001H
Sigma Wi-Fi Module – Upgrade Installation Instructions
Installing the optional Wi-Fi module, including firmware prerequisites.
528140-001E
Sigma Printer Repackaging for Shipment
Safely disabling, preparing and repacking a Sigma printer for service or transport.
528100-001, Rev A · 2020
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Try a broader term such as “cleaning”, “driver”, “DS3” or “installation”.
Try a broader term such as “cleaning”, “driver”, “DS3” or “installation”.
Other support areas
Printer, software and ordering-system help
Select the relevant printer brand, card-design software or online ordering system.
Smart Printer Help
Cleaning, setup and software help for Smart ID card printers.
Related product pages
Zebra Printer Help
Support information for Zebra ZC100 and ZC300 card printers.
Related product pages
ID-ALL and Cardpresso
Video tutorials and software help for ID-ALL and Cardpresso.
Related software pages
ID Snap Help
Guides for creating cards and managing secure online ordering.
Related service page
General support
Printer care and common support topics
General advice for printer care, connection issues, accessories and getting the best results from your card-printing system.
General help articles Why clean my printer? USB connection can be frustrating Make printer ownership more enjoyable ID card accessories
Useful products for card printer owners
Other helpful information: cards, lanyards, wristbands and reviews
Membership and Gift Cards
Lanyards and Wristbands
Customer Feedback
Online pricing tools
Online estimators and price checks
Use our estimators to check indicative pricing before requesting a final quote. Pricing may vary depending on artwork, setup, freight, GST, stock availability and final requirements.
ID Card Estimator
Printed ID cards, membership cards, staff cards and visitor cards.
Open ID Card EstimatorName Badge Estimator
Custom name badges for staff, events, visitors and organisations.
Open Name Badge EstimatorEntrust Printer Estimator
Entrust printer systems, software and starter options.
Open Entrust EstimatorSmart Printer Estimator
Smart printers, printer options, software and starter packs.
Open Smart EstimatorView wristband and lanyard estimators
Tyvek Wristband Estimator
Printed Tyvek wristbands for events, schools, venues and access control.
Open Tyvek EstimatorVinyl Wristband Estimator
Printed vinyl wristbands for stronger, longer-lasting event use.
Open Vinyl EstimatorFabric Wristband Estimator
Custom fabric wristbands for festivals, concerts and multi-day events.
Open Fabric EstimatorPrinted Lanyard Estimator
Printed lanyards, fittings, breakaways and quantity price breaks.
Open Lanyard EstimatorCustom Silicone Wristband Estimator
Custom silicone wristbands for events, schools, clubs and fundraising.
Open Silicone Wristband EstimatorNote: Estimator pricing is a guide only. Please contact ID Solutions for a confirmed quote, urgent turnaround, artwork assistance or delivery pricing.