Terms & Conditions

Please read the following terms carefully before placing an order with ID Solutions.

Orders

All custom printed orders must be confirmed by returning a completed sign-off form.

Ownership

Ownership of all goods remains with ID Solutions until payment has been made in full.

Artwork Policy

We offer in-house design support to assist with artwork and layout. While quotes are obligation-free, design time is chargeable. If a job is cancelled, we reserve the right to charge for work completed.

Trading Terms

We accept payment by Visa, Mastercard, or direct bank transfer.

New Accounts

New customers are generally required to pay in advance. After two completed orders, a credit application may be offered.

Approved accounts are payable in full on the 20th of the month following invoicing. Government agencies, local bodies, and schools using purchase orders are exempt.

We reserve the right to pause supply if accounts are overdue.

Default Accounts

Accounts unpaid after 60 days may be referred to a collection agency. All recovery costs will be added to the outstanding balance.

Overruns and Underruns

Orders may vary by up to 3% over or under the requested quantity and will be billed accordingly.

Shipping

Orders are typically sent via New Zealand Couriers or Peter Baker Transport and charged on a cost-recovery basis.

Cancellation of Custom Orders

Once an order is confirmed and production has begun, it cannot be cancelled.

We are not responsible for delays caused by couriers or New Zealand Customs.

Artwork Fees

Additional charges may apply if artwork is supplied in an incorrect format. Minor adjustments may be completed at no cost.

Colours

Colours shown online are indicative only. For accurate matching, Pantone or YMCKO colour systems are used.

Claims and Returns

Stock items may be returned within 14 days if in original condition. Restocking and courier charges apply.

Custom or branded products cannot be returned unless faulty.

Custom Products

Any issues must be reported within 14 days of delivery. Claims are accepted only for manufacturing faults or printing errors.