Entrust Instant ID Software Installation Notes
Before installing Entrust Instant ID Software, please review the compatibility notes below. This software has specific requirements and should not be installed alongside certain older Entrust software products.
Important Installation Warning
Do not install Instant ID Software on a computer that already runs Entrust Adaptive Issuance Suite software. Instant ID uses a customised version of Adaptive Issuance, and installing it can overwrite existing components and stop the original Adaptive Issuance software from working correctly.
Any existing Adaptive Issuance software should be removed before installing Instant ID Software. Earlier versions of Instant ID also used Syntera Customization Suite (SCS) components, and these should also be removed first.
Instant ID Software should also not be installed on a computer that runs Entrust ID Works or Entrust IDCentre if both systems are connected to the same database tables and columns.
Supported Operating Systems
Instant ID Software supports 64-bit versions of Windows 10, Windows 11, Windows Server 2016, 2019, 2022 and 2025 with the latest service pack installed.
Mobile Enrolment Support
Mobile enrolment is supported on Android 4.4 or newer, Apple iOS 12.0 or newer, and Windows 10 devices for applicant enrolment, card printing, and photo or signature capture.
Supported Browsers
Supported browsers include Google Chrome 78 or newer, Microsoft Edge 42 or newer, and Apple Safari 11 or newer on iOS. For best results, maximise the browser window when using Instant ID Software.
Database Support
Instant ID supports its internal H2 database, plus external database options such as Microsoft Access, Oracle, Microsoft SQL Server, IBM DB2, and selected MySQL versions with manual setup where required.
Hardware Requirements
A 64-bit processor is required, along with a minimum screen resolution of 1920 × 1080, 125% scaling, at least 1 GB of free hard drive space, and an available software port such as port 9800 by default.
Memory Requirements
For a single-computer setup, 4 GB RAM is the minimum and 8 GB is recommended. In a multi-computer setup, the server should have at least 8 GB RAM, with 16 GB recommended, and each client should have 4 GB minimum and 8 GB recommended.
