Videos and Tips

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Datacard Printer Videos | Datacard TruCredential Videos | Get you started Cardpresso Videos| Cardpresso XS and XM editions
Smart Printer Troubleshooting Tips

Datacard Printers – SD or CD Series Setup and Installation Tutorial

Datacard Desktop ID Solutions

CD800 Laminator Card Printer with the NEW impress feature

Datacard Printer Support Links
CD800 (CLM)

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How to Use Credential Designer in TruCredential Software

Welcome to TruCredential software, the next generation of ID software from Entrust Datacard that allows you to design, issue, and manage credentials.
This series of videos is designed to get you up and running with your new software.
In this series of videos, we show you how to use credential design tools and layers in TruCredential software to design credentials that meet the unique needs of your organization.

For more tutorial videos: – click here – Selecting the Videos tab

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Cardpresso Videos

1) Create a Business Card

2) Link Image to DB Field

3) Connect to an Excel DB

For more tutorial videos: – click here –

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Cardpresso XS and XM editions

1) XS Edition

2) XM Edition

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Troubleshooting Tips for Smart Printers

Should you have ever get a Red LED blinking on any of the Smart Printers here are 2 methods to find the error message codes:

1.If the printer driver is installed on your PC, right click on the ‘Smart printer’ icon on the system tray on the taskbar and select the Watchman ‘Display’ then click ‘Always’
This allows a ‘Message Pop-up Box” to appear on the screen displaying any error codes.

2.On your PC go to the ‘IDP SMART Card Printer’ in ‘Printers and Devices’ and right click ‘Printer Properties’ then select the ‘Service’ tab. This displays the Real-time Status of your printer and any error codes.

We suggest that you email us a Screenshot of any error messages using either method above so we are able to trouble shoot the problem for you.

Fitting a Ribbon to the Smart Printer

DataCard regionalized supplies

Which printers can use regionalized supplies?
The Datacard SD series, CD series and CE series direct to card printers all utilize the regionalized ribbon item numbers.
Do I need to update the firmware to use Regional Ribbons?
Many printers do not need the firmware update. Printers shipped since August 2016 already include firmware features for regional ribbon capability. Firmware level must be updated to at or above the following levels:
If firmware starts with D2: D2.15.3xx OR If firmware starts with D3: D3.16.3xx

For printer firmware updates, please visit:\inFocus The site includes the printer firmware downloads along with easy to follow instructions for successful firmware upgrades.